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PAYING TO JOIN

How payment holds work, when you’re charged, refunds and disputes.

How payment works

How does paying to join work? When will I be charged? Why is there a pending payment on my card? A hold hasn’t been released yet What payment methods can I use? What currency will I be charged in? Are there any booking fees? Is it safe to pay on Linkup? Where can I see what I’ve paid?

Changes & cancellations

Can I get my money back if I can’t go? What if a Paid Linkup is cancelled? A Paid Linkup I joined has changed I was removed from a Paid Linkup. Will I be charged? Do I have a 14-day right to cancel?

Refunds & problems

The Paid Linkup didn’t happen or wasn’t as described How long do refunds take? I don’t recognise a charge, or want to dispute one My payment was declined I paid a Host outside Linkup. Can you help?

STILL STUCK?

Email us and a real person from the team will get back to you, usually within 2 working days.

support@linkupapp.io