My identity check failed or is taking a while

Most checks are quick, but some need a manual review, which can take a little longer.

If your check failed, it’s usually because of:

• a blurry, cropped or expired ID document
• details that don’t match exactly (for example a different name spelling or old address)

Try again with a clear photo of a valid document in good light. If it still doesn’t work, email support@linkupapp.io with “Paid Linkups verification” in the subject. Some decisions are made by Ryft, so we can’t always override them.