An attendee disputed a charge. What happens?

If an attendee says your linkup didn’t happen or wasn’t as described, they’re asked to contact you first, then us within 14 days.

If they raise a dispute with their bank (a chargeback):

• we’ll ask you for evidence, like messages, photos or proof the linkup happened. Please send it by the deadline we give you.
• you’re responsible for chargebacks and any related fees on your Paid Linkups.
• the amount may be held or taken from your Wallet while it’s resolved.

We may also issue a refund ourselves if a linkup didn’t happen, was materially different, or we suspect fraud, and recover it from your Wallet.